Vol
7 No 1
Apr 2000
St. Andrew's
Cross Spider
Yellow-bellied Prinia
Life in the Mangroves:
snippets on
plants & animals
Divine Diversity
Shorebird Population Monitoring
(1992-1998)
Inundation
in the Park
Service with a Smile: the Park's frontline staff
Field Ornithology training in Sarawak
Millenium mementos
Butterfly Trail Adoption
|
|
Service
with a Smile
|
rogayah
sulong
executive assistant
shila kumari
ticketing supervisor
|
Frontline
staff with the security guard
|
"Sungei Buloh Nature Park. This Shila. Can I help
you?" Chances are you will hear Shila saying this over the phone when
you call our main line. Sitting at the entrance of Sungei Buloh, with
a smile on their faces, the ticketing staff see to the needs of the
Park visitors.
From attending to visitor inquiries to giving directions to lost drivers
and tourists, we at the ticketing counter also keep a daily count
of visitors to the Park. |
For first time visitors, we would take extra effort to brief them on the
Park attractions and their whereabouts. A 10-minute slide show that introduces
the Park and its flora and fauna will be arranged for them before they enter
the Reserve proper.
Arranging for guided tours for schools
and organised groups are also part of customer care and we are all
trained to do these tours.
The tour ensures that visitors leave with a better knowledge and understanding
of the Park. |
 To
smile, to provide accurate information and guidance to the visitors
 is
our motto
Rogayah
|
Apart from these, we also have a direct communication
line with field staff via the walkie-talkie system. This ensures that
any visitor in need of help will be reached with promptness.
"We are very happy to be working in this environment. We will continue
to do our best to serve our visitors," echoed the frontline staff
who are determined to serve our Park visitors well. |
Shila
congratulating the 4th recipients
of the Park's millenium goody pack |
|
WETlands